SAETA (Sociedad Anónima Ecuatoriana de Transportes Aéreos) was a privately held airline
of Ecuador, which began operations in the 1960s and during its heyday in the 1990s
flew to numerous destinations in North and South America from its base in Guayaquil.
The collapse of Ecuador's economy in the late 1990s forced this airline to cease
operations in February 2000.
Saeta was born with the firm intention of being a bond that promotes tourism and trade fruitful exchange between peoples.
Since its inception, approached each other to the Ecuadorian cities, and then unite with the countries of America, today, are bound to the 5 continents thanks to strategic alliances with major airlines worldwide.
Saeta, Ecuador's largest airline, has developed significantly in the field of commercial aviation, recognizing the critical importance of tourism as a tool for growth and progress.
New challenges, innovative projects and a commitment to service excellence oriented, mark the route of Saeta.
Flight coupons issued by SAETA
May request a refund of unused coupons provided they do not have the fare restriction that limits the value of a refund. There are also coupons by paying a penalty / administration fee may be refundable.
Flight coupons purchased through a travel agency should contact the same agency where the ticket was purchased. Agencies are authorized to process refunds sold through his office. For those who were flying to Japan they can contact a agency represents the Japan Flights.
Flight coupons that are purchased in a sales office SAETA, you can request a refund:
In person at any office SAETA Sales.
By registered mail or by courier:
If sent to Head Office via courier service recommended. We also suggest that to expedite
the refund process, your request is issued where you purchased your airticket.
If you request a refund either in person or mail, please include:
The / the coupon (s) of flight (s) not used (s) including the cover
Photocopy of identity card / passport.
Their full names
Multimilla Customer Number (if owned)
Address office / home
Office phone number / address
Authorization letter if you want the refund value is made out to another person.
The securities to repay his / tickets are processed in the same form of original payment. Under penalty under rule of the fare.
Sales paid by credit card are credited to the same account in about 3 weeks. (Depending on the billing cycle of the card).
Refunds paid in cash / check will be made approximately 20 days and can remove the check at the site requested a refund in person.
If a ticket is paid through a PTA, the refund will be issued to the purchaser of PTA.
Lost Tickets / Lost.
In case of lost tickets / lost you can report it immediately to the nearest Sales Office of Saeta fill all the required information from the Lost Ticket Application.
The waiting period from the date of receipt of application is 120 days. If the 120 day period, the ticket has not been used will be issued a refund less a processing fee of $ 60.00 Lost Ticket.
If the passenger has purchased a one way ticket to complete your trip will be reimbursed one-
For reimbursement of lost tickets and not going to use rules apply each fee and the fee of USD 60.00
Guayaquil | Quito | Manta | Cuenca | Galapagos | Ambato | Ibarra | Loja | Miami | New York | Los Angeles | Chicago | Santiago | Lima | Caracas | Bogotá | La Paz | Santa Cruz | Cochabamba | Italia
Airline in bankruptcy since 2000